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Frequently Asked Questions
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Who do I contact for help with my online form? | If you have inquiries or concern related to how to respond to form sections or questions, which form to fill out, which responses should be selected, etc.; please contact the governing program for the online form. This information can be found in several areas. On the form main page (before starting the online form), contact information is displayed on the right side. If you have started filling out the online form, view the draft submission form from your history. Contact information will be displayed on the left.
If you are experiencing technical issues with the ePermitting Portal, please contact the ePermitting Portal web administrator by email to epwebadmin@doh.hawaii.gov. Please provide a description of the technical problem you are encountering along with your ePermitting Portal username (usually an email address). You may also call 808.586.4350.
For assistance with form questions and requirements, please contact the program or office with authority over the form you are completing. This information is displayed on the form and the related web pages.
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Why do I need to register to look at or start an online application form? |
The ePermitting Portal allows you to fill out and complete online application forms at your pace. You can save and edit the application until you are ready to submit the online form. Registering for an ePermitting Portal account is necessary in order to save your draft applications and to safeguard your forms.
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I have registered but cannot login because my account is inactive. | After you register for an ePermitting Portal account, you must validate your email address to activate your account. A validation email is sent automatically to the email address you registered with immediately upon registering. You must complete the validation to activate your account. Please check your spam or junk folders if you do not see the email. If you cannot find the email, please email ePermitting Portal website support at epwebadmin@doh.hawaii.gov | 2 |
Why is there no online form or online information for the permit application I am looking for? |
The ePermitting Portal currently hosts online forms for the Hawaii Department of Health Environmental Health Administration. The online information and forms are created and managed by the programs. If you do not see online information or forms on the ePermitting Portal, it is because the information and/or forms have not been set up in the portal. Please contact the program with authority for your application or form for further information.
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